eBizNET Aftermarket & Service Logistics

Leading businesses are focusing on improving their reverse logistics processes in order to recapture revenue, retain customers, comply with environmental regulations, reduce operating costs, and improve product uptime and quality. Reverse Logistics and Aftermarket Service have become a highly technology intensive focus area for many businesses. Enabling a skilled reverse logistics and aftermarket services provides organizations with pervasive differentiator vis-à-vis competition. Capturing value out of a reverse chain requires a fundamental understanding of well managed processes and an integrated Reverse Logistics System that can provide complete visibility to the material and information flow across the reverse value chain.

eBizNET Reverse Logistics Management System RLMS)

eBizNET RLMS is a web based application that – from warranty capture to disposal – adds value with comprehensive and automated reverse logistics support across product lines and geographies, from warranty and returns management, visibility and service, and parts management including repair/service chain operations. eBizNET is highly configurable and scalable solution enables leading manufacturers, retailers and service providers across the globe, to reduce turn-around time for service delivery, gain complete control over reverse logistics operations and reduce warranty leakages. Other key features of the solution include:

  • RMA and Warranty Management
  • Inspection and Repair
  • Field Service & Spare Parts Management
  • Billing, Invoicing and Claims Processing
  • Manage Asset Recovery & Disposition
  • Green Returns & Recycling
  • Web based status tracking and visibility
  • Track Serial #, IMEI # and other item attributes
  • Progressive quality control mechanism
  • Real time KPI and SLA reports
  • Shipment consolidation and tracking capabilities
  • Extensive MIS to support operations and customer
  • Multi-site, multi-company, multi-user capability
  • Roles and Rules based configuration
  • EDI, Web services & Rosettanet integration with ERP